Shapera provides end-to-end services to help adopt and grow the ServiceNow® platform​

Our team has extensive ITSM experience and ITIL expertise and our Enterprise Service Management Practice provides:
  • ServiceNow platform implementation best practice;
  • Integration of enterprise applications with the ServiceNow platform;
  • Implementation of ServiceNow Governance, Risk and Compliance with Security;
  • Cost effective ServiceNow platform implementation;
  • Custom application development for the ServiceNow platform;
  • Full ServiceNow platform managed services and support.
Shapera is a leader in delivering your business critical initiatives and we do it with a passion to help you succeed. 
Shapera is about more than just the technology, we focus on your processes and strengths as an organisation. 
You need a partner who doesn’t take shortcuts, who is responsive and who takes the time to understand your business goals. You need a partner like Shapera. 
Our approach is based on a true partnership and understanding of your business priorities. 
Backed up by over 20 years experience working with some of the largest companies across Europe, delivering tangible improvements in complex and challenging enterprise environments.


ServiceNow adoption

New to ServiceNow?  Need help to open the box? We’re here to help and advise on best practice.  To get you up and running straight away.

ServiceNow Orchestration

Automation improves productivity, building workflows to automate  and speed up processes.



ServiceNow Integration

Use your legacy systems APIs to digitally transform their effectiveness in Servicenow.



ServiceNow Growth

Now you’ve started using Servicenow, what can you do next.  Who will support you on this journey?

• ServiceNow ITSM •

Transfer your operational funding to innovation, by increasing Service Management productivity. Automate existing workflows, or create new ones. Make your service management transparent to you, your employees and your clients. .

• ServiceNow ITOM •

(IT Operational Management)

Discovery your infrastructure and manage your 3rd party alert events into an automatically triaged stream.

• ServiceNow ITBM •

(IT Business Management)

Manage projects in waterfall or agile modes, plan your budgets and correspond cost with technical and business services.

• Servicenow HR •

Human Resource processes out of the box. Self-service employee requests streamline HR processes.

• ServiceNow GRC •

Governance, Risk and Compliance officers everywhere have somewhere to lay their hat. Add external Authority Documents, create your policies and identify your risks. Integrate them with Controls and Indicators to identify breaches.

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